How do I select my password during registration?
When you are inputting your personal information during registration, you are asked for a password.  Select any password that you can remember for future use.

Email with Zip File Attachment - DO NOT OPEN
We as users of email must deal with a number of issues on a daily basis, the largest being email born viruses and "Spoofing" of our email addresses.  NEVER open an email that has a ZIP file as an attachment.  Should you receive an email from CollegeTransit that has a ZIP file attachment, delete it.  We do not send ZIP files.

I used CollegeTransit last year but the site doesn't recognize my email and password.  Why? 
In an effort to maintain accurate records and periodically "flush" the system, we deleted all user records from previous years.  Therefore even if you used CollegeTransit last year, you will need to follow the normal ordering process for the first registration this year.

When buying a ticket, it says my email address already exists.  What do I do? 
If you have already purchased a ticket with CollegeTransit, you will need to log into the system on the home page prior to placing your new order.  This is done for security purposes in order to protect our customers.  We apologize for the inconvenience. 

How can I tell if a drop-off point is near my destination? 
Select the “Destinations” page.  Scroll down to your school and look at the destinations listed.
A link will take you to MapQuest for an area map.

Why does it say MapQuest is an approximation only?
Since we try and use rest stops off the main highways for our drop-off/pick-up points, they cannot be accurately mapped using the MapQuest application.  Therefore we will use a nearby address in order to at least provide you with an area map.  

How do I know if seats are available?
After you select your departure and destination locations, a list of trips is displayed.  Beneath the price of the trip is its status: Available or Waiting List.

What is the Waiting List? 
The waiting list was originally started in order to maintain a rolling sign-up for the bus service.  By creating a real-time waiting list, students can continuously sign-up in order to reserve a seat on a future bus.  By utilizing this process, we attempt to accommodate the greatest number of students possible.  The more who sign-up for the waiting list, the better chance there is of having another bus! 

Do I have to join the Waiting List? 
No you do not.  HOWEVER you should keep in mind that joining the waiting list reserves your seat on a bus if one is provided.  If you do not put your name on the list, you run the risk of not getting a seat on a new bus.  In addition, the more who join the list the better chances of providing another bus. 

How do I remove my name from the Waiting List? 
You can sign in on the CollegeTransit Home page by using your email address and password.  The password is the one you selected when selecting your trip.  Once signed in click “View My Trips”.  There you can delete your trip request which removes your name from the waiting list. 
Please note that once you remove your name from the waiting list you cannot be guaranteed a seat on a new bus should one be provided. 

Cancellation Policy
If you are on a Waiting List, you can cancel that reservation at any time up until the trip confirms.  Once a trip confirms and your credit card is charged, we do not offer refunds. 

How can I use your service for my organization’s upcoming away events? 
Simple.  Look at the information provided under “Group Charters”.  Here we describe the information needed in order to assist you, and the associated contact information. 

I don’t see my college.  Will you service my campus? 
CollegeTransit is always looking at new schools to service.  If you feel we can provide a benefit to your campus community, please contact us at info@collegetransit.com. 

What is a bus leader? 
A bus leader is a student who is selected to act as the spokesperson for the student passengers.  They will select the movies to be watched, and also help decide when and where to make a rest stop for food if applicable.